On this page you will find some informations about the IT help desk at FH JOANNEUM.

Hours of operation

  • Mo - Th: 08:00 am - 05:00 pm
  • Fr: 08:00 am - 03:00 pm

During holidays (summer holidays, term break and easter holidays):

  • Mo - Th: 08:30 am - 03:30 pm
  • Fr: 08:30 am - 02:00 pm
  • Help Desk contact form

Password Management Service

You can use this service to reset your FH password by yourself in case you forgot it or if you mistyped it more than five times.

Before you can use this service to reset your FH password you have to enroll. To do this you need:

  • your FH-username
  • your current FH-password
  • a private or alternative email address (you need access to this mailbox during enroll process)
  • a private or alternative mobile phone (you need access to this phone during enroll process)

You can change your registration data by yourself at every time.

You can also use this service to change your password if you still know it. In this case you don't have to enroll.


If you forgot your password and you are enrolled to the old password reset service, you can use this service until April 30th 2017. Please go to

Helpdesk Contact Form
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