Silke Luef

Key data

Job title: Trainee in Quality Management
Company: IB Informatik Beratung GmbH
Place: Graz, Austria
I completed my internship from March to May 2022

My tasks during the internship:

• Conduct research on the requirements of ISO 9001:2015
• Prepare the required documents for ISO 9001:2015
• Optimize processes
• Train employees for the audit
• Conducting the audit

Why I enjoyed my internship:

I really enjoyed the work I did because I could see how useful the ISO 9001:2015 certification is and how it benefits the company. The working environment and climate in the company was also very relaxed and informal, so I immediately felt comfortable. If I had any questions, I could turn to the employees and they always helped me immediately. The daily “coffee gossip” has always loosened up the everyday work a bit. Above all, I can write my bachelor thesis in cooperation with the company.

What I have learned:

• Understand and develop the content of ISO 9001:2015
• Approach the work in a structured manner
• How to do a process optimization
• How to conduct training

Cool experiences and successes:

I successfully completed the tasks that I was supposed to complete during the internship and was therefore paid a performance bonus.

How I got the internship:

I already did a holiday job in the company in summer 2021 and as part of this holiday job I found out that the institution also offers internships. That’s why I asked for an internship at the end of the summer job and they offered me one.